Last Updated: August 15, 2026
Welcome to Heaven's Keepsakes Co. These Terms of Service ("Terms") govern your use of our website, online store, products, and services.
Throughout these Terms, "Heaven's Keepsakes Co," "we," "us," and "our" refer to Heaven's Keepsakes Co. "You" and "your" refer to any visitor, customer, or other person who accesses our website or purchases our products.
By visiting our website, placing an order, submitting personalization materials, or otherwise using our services, you agree to these Terms. If you do not agree with these Terms, please do not use our website or services.
1. Online Store Terms
By using our website or purchasing from Heaven's Keepsakes Co, you represent that you are legally capable of entering into a binding agreement or are using the website with the permission and supervision of a parent or legal guardian where required.
You may not use our products, website, or services for any unlawful or unauthorized purpose.
You may not attempt to interfere with the security, operation, functionality, or integrity of our website.
2. Memorial Products
Heaven's Keepsakes Co offers memorial gifts, remembrance keepsakes, personalized products, custom memorials, and related products intended to help customers honor and remember loved ones and cherished companions.
Our products may include both:
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Products created or customized by Heaven's Keepsakes Co; and
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Products manufactured, personalized, fulfilled, or shipped by third-party production and fulfillment partners.
Product availability, customization options, materials, dimensions, colors, and other characteristics may vary by product.
3. Personalized and Custom Products
Many of our memorial products may be personalized using information provided by you, including:
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Names
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Photographs
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Dates
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Memorial messages
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Quotes
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Relationships
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Colors
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Design selections
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Other personalization information
You are responsible for reviewing all personalization information carefully before submitting your order.
Please verify the spelling of names, dates, messages, and other information before completing your purchase.
Heaven's Keepsakes Co is not responsible for errors contained in personalization information submitted by the customer.
Once production of a personalized or custom item has begun, changes or cancellations may not be possible.
4. Photographs and Customer-Submitted Content
When you provide photographs, text, names, artwork, messages, or other materials for use in a personalized product, you represent that you own the materials or otherwise have permission to use and reproduce them.
You grant Heaven's Keepsakes Co and the service providers involved in producing your order permission to use the submitted materials solely as reasonably necessary to design, manufacture, personalize, fulfill, and support your order.
You agree not to submit materials that:
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Infringe another person's intellectual property rights;
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Violate another person's privacy or publicity rights;
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Are unlawful;
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Contain malicious software or harmful code; or
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Cannot legally be reproduced or used for the requested product.
We reserve the right to decline personalization requests that we reasonably believe violate these Terms or applicable law.
5. Product Images and Appearance
We make reasonable efforts to display our products accurately.
However, colors may appear differently depending on your screen, device, lighting, materials, manufacturing process, or other factors.
Because some memorial products are personalized, handcrafted, printed, engraved, or produced individually, slight variations may occur.
Product photographs and mockups may be used to demonstrate the general appearance of a finished product. Personalized products will naturally differ from examples because they are created using customer-provided information.
6. Prices
Product prices are displayed on our website and may change without notice.
We reserve the right to:
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Change product prices;
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Offer or discontinue promotions;
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Correct pricing errors;
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Change product availability; and
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Modify or discontinue products.
The price charged for an order will generally be the price displayed when the order is submitted, subject to correction of obvious errors where permitted by law.
Applicable taxes, shipping charges, and other fees may be calculated during checkout.
7. Orders
Submitting an order does not necessarily guarantee acceptance.
We reserve the right to refuse, cancel, or limit an order when reasonably necessary, including in cases involving:
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Suspected fraud;
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Incorrect pricing;
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Product unavailability;
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Payment problems;
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Personalization requests we cannot fulfill;
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Violations of these Terms; or
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Circumstances outside our reasonable control.
If we cancel an order after payment has been successfully processed, we will provide an appropriate refund for the canceled portion of the order.
8. Payment
Payments are processed through Shopify and/or third-party payment providers available through our store.
By submitting payment information, you represent that you are authorized to use the selected payment method.
We are not responsible for delays or declined transactions caused by banks, card issuers, payment processors, or other third-party financial services.
9. Production and Processing Times
Processing times vary depending on the product.
Personalized, made-to-order, or custom memorial products may require additional production time before shipment.
Processing time and shipping time are separate.
Estimated production or delivery dates are provided as estimates rather than guarantees unless expressly stated otherwise.
10. Shipping and Delivery
Some products sold by Heaven's Keepsakes Co may be shipped directly from third-party production or fulfillment partners.
As a result, products within the same order may:
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Ship separately;
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Arrive in separate packages;
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Have different tracking numbers; or
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Arrive on different dates.
Shipping and delivery estimates may vary based on destination, carrier operations, production requirements, holidays, weather, customs, and other circumstances outside our reasonable control.
Please review our Shipping Policy for additional information.
11. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address.
If you discover an error after placing an order, contact us as soon as possible.
We cannot guarantee that shipping information can be changed once an order has entered production or fulfillment.
Additional charges resulting from an incorrect customer-provided address, reshipment, or returned package may be the customer's responsibility where permitted by law.
12. Returns, Refunds, and Cancellations
Return and refund eligibility depends on the type of product purchased.
Because personalized and custom memorial products are created specifically for an individual customer, they may not be eligible for return or exchange due to:
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Change of mind;
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Customer ordering the wrong product or option;
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Customer-provided spelling errors;
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Incorrect dates or information submitted by the customer; or
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Other customer-provided personalization errors.
This does not limit your rights regarding products that arrive damaged, defective, incorrect, or otherwise qualify for a remedy under applicable law.
Non-personalized products may have different return eligibility.
Please review our Refund Policy and Returns & Refunds information before placing your order.
13. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or materially different from what you ordered, please contact us promptly.
We may request photographs of:
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The product;
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The damaged or incorrect area;
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The packaging; and/or
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The shipping label
so we can evaluate the issue and work toward an appropriate resolution.
Depending on the circumstances, available remedies may include replacement, correction, refund, or another reasonable solution.
Please do not discard damaged products or packaging until your request has been reviewed if they may be necessary to resolve the claim.
14. Third-Party Fulfillment
We may use third-party manufacturers, personalization providers, printing companies, dropshipping suppliers, and fulfillment partners to produce and deliver certain products.
By purchasing a product requiring third-party fulfillment, you acknowledge that relevant order information may be provided to these partners as necessary to complete your order.
We remain committed to assisting our customers with order-related concerns regardless of whether a product was fulfilled directly or through one of our partners.
15. Intellectual Property
Unless otherwise stated, the Heaven's Keepsakes Co name, branding, website content, original designs, graphics, written content, photographs owned by us, and other original materials are owned by or licensed to Heaven's Keepsakes Co and are protected by applicable intellectual property laws.
You may not reproduce, distribute, sell, modify, republish, or commercially exploit our protected content without authorization.
Customer-submitted photographs and personal materials remain the property of their respective owners.
16. Reviews and Customer Content
If you voluntarily submit a product review, testimonial, photograph, comment, or other content for public use, you grant Heaven's Keepsakes Co permission to display, reproduce, and use that content for purposes related to operating and promoting our business, subject to applicable law and any permissions or choices presented when the content is submitted.
We will not intentionally claim ownership of your underlying personal photographs merely because they were submitted for product personalization.
17. Third-Party Services and Links
Our website may use or link to third-party services, including Shopify, payment providers, shipping carriers, social media platforms, and other websites.
We are not responsible for the content, availability, privacy practices, or independent actions of third-party websites and services.
Your use of third-party services may also be governed by their own terms and policies.
18. Prohibited Uses
You may not use our website or services to:
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Violate applicable laws or regulations;
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Infringe intellectual property rights;
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Submit fraudulent information;
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Transmit malicious software;
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Attempt unauthorized access to our systems;
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Interfere with website security or functionality;
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Scrape or collect information through unauthorized automated means;
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Impersonate another person;
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Place fraudulent orders; or
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Engage in activity intended to harm Heaven's Keepsakes Co, our customers, or our service providers.
We reserve the right to restrict access to our services when we reasonably believe these Terms have been violated.
19. Accuracy of Website Information
We strive to keep product descriptions, pricing, availability, photographs, and other website information accurate.
Occasionally, information may contain typographical errors, inaccuracies, or omissions.
We reserve the right to correct errors and update information when necessary, subject to applicable consumer protection laws.
20. Disclaimer of Warranties
To the extent permitted by applicable law, our website and services are provided on an "as available" basis.
Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.
We do not guarantee that our website will always operate without interruption, delay, or technical error.
21. Limitation of Liability
To the fullest extent permitted by applicable law, Heaven's Keepsakes Co will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.
Nothing in these Terms limits liability that cannot legally be limited or excluded.
22. Indemnification
To the extent permitted by law, you agree to indemnify and hold Heaven's Keepsakes Co harmless from claims, losses, liabilities, or expenses arising from your unlawful use of our services, violation of these Terms, or infringement of another person's rights through materials you submit to us.
23. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.
24. Changes to These Terms
We may update these Terms periodically to reflect changes to our products, services, business practices, or legal requirements.
The current version will be posted on our website with an updated "Last Updated" date.
Your continued use of our website after updated Terms become effective constitutes acceptance to the extent permitted by applicable law.
25. Governing Law
These Terms and any disputes relating to our services will be governed by applicable law, without limiting any consumer protections or rights that apply to you under mandatory law.
26. Entire Agreement
These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies or terms displayed on our website, constitute the agreement governing your use of Heaven's Keepsakes Co services.
27. Contact Us
Questions regarding these Terms of Service may be sent to:
Heaven's Keepsakes Co
Email: hevaenskeepsakesco@gmail.com